Other iPhone models and iPad with a Home button models: Press and hold the power button (side or top) button until the power off slider appears.Press and hold the side button until the Apple logo appears. Wait until your device turns off completely. Drag the slider all the way to the right. iPhone X and later and iPad without a Home button models: Press and hold the power (side button) and volume up (and down) button together until you see the power off slider.Simply restart your device to see if this can help you. You may also want to delete apps that you do not use. These recommendations will help you free space. This page will display a set of recommendations. Ensure that your device has at least 2GB of free space. This screen will show you the used space on your iPhone or iPad. If your device does not have enough storage to save, photos in iCloud may not be downloaded to the iPhone or iPad. Check available storage on your iPhone or iPad. This error message may point to the lack of storage space. Likewise, you may receive an error message saying “ Cannot Download Photo: iCloud Library“, when you want to share or edit your photos or videos. You may also see an error message saying “ Cannot Load Photo: There Was An Error Loading This Photo“. After trying each step below, test to see if you can open your videos or photos. Please try the troubleshooting steps below in order. In this article, we explain how you can fix this problem. If you are experiencing this loading issue with your photos or videos, then this article is for you. Furthermore, this issue may affect photos or videos that have been taken with your device or synced to your iPhone from a computer. It appears that users who are experiencing this problem may not open certain (not all) photos or videos. An error occurred while loading a higher quality version of this video (or photo). Users have further said that they get the following error message: Several iPhone and iPad users have reported that they are unable to view their photos or videos when they open the Photos app.
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